In this two-part series, we’ll dive into the EX, or employee experience, and the numerous ways it can drive your business forward. Part 1 will look closely at what it is and questions you should ask yourself in key areas of your organization. Part 2 will address how analytics can help enhance today’s EX by creating a richer, more robust experience for all involved.
EE is out, EX is in
While employee engagement is a fundamental aspect in ensuring satisfaction on the job, the reality is it’s just one of several elements that should round out an entire employee experience (EX) for today’s workers.
Employee experience is the culmination of the physical environment that an employee works in, the technology provided to help them function efficiently on the job and then finally, the culture within an organization. The culture is ultimately what defines how workers feel about the meaning and purpose of their work and how strongly they connect with others in the organization. Just as the customer experience is important, treating your employees in a similar way, can also bode well for business.
In a survey conducted by a leadership-development company, research showed that employee experience was six times more likely to be linked to productivity than just engagement alone. But creating the right experience requires a new way of thinking from today’s HR executives, suggests consulting giant Deloitte. Statistics prove that distractions are abound and traditional solutions that focus on compliance and training processes simply don’t work in today’s digital landscape. They refer to the need for ‘design thinking’ which, according to the company, transforms HR from a “process developer” to an “experience architect.” It removes the beaurocratic red tape that often exists and stifles a company and focuses on the people and the experience instead, using a simplified approach and technology to influence change.
What are areas your company should consider wrapping design thinking around? While you first need to check the pulse of your workers to see what’s working and what isn’t, here’s a quick list to get you started and some questions you need to ask yourself as you look to fine-tune the employee experience.
Next week, find out more about the EX as Corvex defines it. Interested in learning more about how the Corvex platform drives integrated engagement? Find out how to boost safety, quality and productivity here.